CENTERIS - Conference on ENTERprise Information Systems

Enterprise Systems & Gamification

Workshop to be held in conjunction with CENTERIS - Conference on ENTERprise Information Systems.
Already in its ninth edition, the conference will be held in Barcelona, Spain, from 8 to 10 November 2017.

AIS Affiliated Conference |

Workshop Chairs

Ahmed Elragal, Luleå University of Technology, Sweden,
Moutaz Haddara, Westerdals - Oslo School of Arts, Communication & Technology, Norway,

Workshop Description

Enterprise Resource Planning (ERP) systems are fully integrated applications covering key functional areas, including: finance, procurement, supply chain, sales and marketing, and human resources. ERP systems are critical to IT departments at the companies implementing them. ERP implementation projects may vary in size, scope, methodology, and structure. The implementation process is challenging and requires a systematic and careful management and monitoring [1]. While ERP systems represented a lucrative USD 82B market size in 2015, statistics show that considerably large number projects witnessed failures in meeting their allocated budgets and projected schedules! Failures could lead to bankruptcy in some cases, e.g., FoxMeyer Drugs' Bankruptcy.
ERP implementation projects are characterized by latency and setbacks due to delivery failures, and budget and time overruns [2]. The implementation project is a complex scenario whereby tri-party relationship – vendor, partner, beneficiary [and sometimes management consulting as fourth player] - goes on for long periods i.e., months or years, in order to implement the system [3] [4] [5].
Research shows that, quite often, employees are not engaged in ERP implementations. Gamification could potentially turn this trend around and motivate employees through techniques using gaming scenarios and leaderboards. Gamification can be defined as the adoption of game mechanics into serious settings. Hence, implementing ERP system is a promising area where gamification could be highly utilized. For example, in a gamified accounts payable (AP) module, voucher entry users could be given invoice entry objectives in terms of quantity and quality. Scores for all clerks across locations are shared on a leaderboard. A gamified ERP has the potentials to exhibit better data entry, as well as, lesser errors [6].

[1] Markus, M.L., C. Tanis, and P.C. van Fenema, Enterprise resource planning: multisite ERP implementations. Commun. ACM, 2000. 43(4): p. 42-46.
[2] Haddara, M. and T. Päivärinta. Why Benefits Realization from ERP in SMEs Doesn’t Seem to Matter? in HICSS 44. 2011. Kauai, Hawaii: IEEE.
[3] Esteves, J. and J. Pastor. An ERP Lifecycle-based Research Agenda. in 1º International Workshop on Enterprise Management Resource and Planning Systems EMRPS. 1999. Venice, Italy.
[4] Esteves, J. and J. Pastor, Enterprise resource planning systems research: An annotated bibliography. Communications of the Association for Information Systems, 2001. 7.
[5] Elragal, A. and Haddara, M. (2012), “The Future of ERP Systems: look backward before moving forward”, Elsevier Procedia Technology 5 (2012) 21–30.
[6] Philipp Herzig, et al., (2012), Gamification of ERP systems - Exploring gamification effects on user acceptance constructs, , access online:

Statement about organization endorsement
Both Luleå University of Technology and Westerdals endorse our involvement and will fund our travel and registration costs to attend CENTERIS.

Workshop Topics and Areas of Interest

The Gap
ERP systems – just as other Apps – have the potential to provide reward mechanisms in the forms of points, scores, badges, progress bars, expert designation, leaderboard rankings or other visual enticements which could demonstrate accomplishments or permit redemption for financial and/or non-financial incentives. Gamification has been increasingly used in association with sales, training, and testing domains. However, gamification has not been yet fully explored and investigated in the context of enterprise systems implementations.
The proven success of gamification at organizations, of changeable sizes and industries, signifies that it would be a viable option for those implementing enterprise systems. Accordingly, there exists a need for a theoretical framework, case studies, prototypical implementation and longitudinal studies exploring the topic.

Future research
Research is required to provide answers to questions such as: “ how could gamification enhance the lifecycle of enterprise systems’ implementation hence enable organizations to become more efficient and attain higher ROI? ”. Related research questions may include:
- Which lifecycle phases of enterprise systems’ implementations are most likely to benefit the most from gamification?
- What are those potential benefits associated with the corresponding lifecycle phases?
- How gamification could support those lifecycle phases?
- How to measure and realize the anticipated added value of gamification to enterprise systems?
- How to gamify enterprise systems modules and associated business scenarios in order to enhance user experience and achieve higher adoption rates?

Workshop Scientific Committee

Asle Fagerstrøm, Westerdals- Oslo School of Arts, Communication and Technology, Norway
Dag Håkon Olsen, University of Ager, Norway
Eli Hustad, University of Agder, Norway
Jannicke Johansen, Westerdals- Oslo School of Arts, Communication and Technology, Norway
Ravi Vatarpu, Copenhagen Business School, Denmark

Workshop Important Dates

Deadline for paper submission: June 19, 2017
Notification of acceptance/rejection: July 3, 2017
Revised version due date: July 24, 2017
Conference: November 8-10, 2017

Submission Procedure

Please use the following link to submit your paper:

Submit workshop paper

Paper format

Manuscripts must be written in English. Each manuscript should not exceed the maximum number of pages predefined for each submission type, considering the format available:

Download template and guidelines.

  • Publications

    Authors of selected papers will be invited to extend their papers for publication in international journals and in edited books.

    Read more